Benefits of ISO Certification in India
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Benefits of ISO Certification in India
The International Organization for Standardization (ISO) has developed a variety of quality assurance systems and standards for businesses worldwide. ISO offers multiple certification series, including ISO 9000, ISO 14000, ISO 22000, and others, each designed for specific industries and quality management needs. For instance, the ISO 9000 series focuses on quality management standards, ensuring that certified organisations maintain consistent management practices and deliver high-quality products and services.
Every business owner aims to grow their business and earn customer trust. Since business success is closely tied to customer confidence, having a robust Quality Management System (QMS) is essential. ISO, a non-governmental international body comprising 162 member countries, developed ISO 9001 to oversee organisational quality management systems. This standard applies universally, regardless of an organisation’s size. Obtaining ISO certification is often necessary for companies that wish to participate in public sector tenders.
The Process of ISO Certification in India
1. Application and Agreement
A formal agreement is established between the applicant and the registrar. This contract outlines the responsibilities, rights, confidentiality terms, and liability clauses for both parties.
2. Document Review
The ISO auditor examines all quality-related documents and manuals, including procedures and policies implemented in the organisation. This review helps identify gaps or areas that do not meet ISO standards.
3. Action Plan
Once gaps or non-conformities are identified, the organisation develops an action plan to address them. This includes a list of tasks and changes needed to align with ISO requirements. Employees should be made aware of relevant ISO standards and quality expectations.
4. Initial Certification Audit
The initial audit is conducted in two stages:
Stage 1: The auditor reviews the changes made by the organisation and identifies any remaining non-conformities, categorising them as major or minor. The organisation then addresses these issues through improvements in processes and techniques.
Stage 2: After corrective actions are implemented, the auditor conducts a final review to verify that all non-conformities have been resolved. A final audit report is prepared and submitted to the registrar if standards are met.
5. Certification Issuance
Once all non-conformities are addressed and verified, the registrar grants ISO certification based on the auditor’s report.
6. Surveillance Audits
Periodic audits are conducted to ensure the organisation continues to maintain ISO quality standards. These audits validate ongoing compliance and improvement.
7. Optional: Data Conversion
In some cases, audit information may be converted into structured formats, such as XML, for record-keeping and reporting purposes.
Main Benefits of Implementing ISO Standards:
Creates opportunities to enhance the value of the organisation’s operations
Supports continuous improvement in operational performance
Increases customer satisfaction
Promotes responsible management of resources
Ensures compliance with legal and regulatory requirements related to products and services
Strengthens management oversight and control
Reduces operational costs
Facilitates entry into new markets
Builds consumer confidence in product quality and safety
Drives growth in the organisation’s market sha
